Business & Management Courses

There are leaders who inspire and motivate employees to reach beyond their wildest expectations. Multiplying Managers are those who get more done with fewer resources, develop and cultivate new talent and ideas and bring the energy necessary to lead to organizational change, growth and the fostering of innovation. 

Interpersonal Communication is a very important skill that is needed to develop and maintain personal and professional relationships. Just because you are talking does not mean you are communicating. This course will take you through the steps involved in understanding the importance of interpersonal communication and the effect on our daily interactions.

In our Customer Service Survival Skills course, students will learn how to get to the heart of customer service; a challenging but not impossible achievement. Customers expect quality service and in return will provide loyalty. Businesses today understand that customer service loyalty contributes to the success and growth of a business.

E-mail is one of the greatest inventions of our lifetime phenomenally affecting the way we communicate. Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? This course helps you learn the best way to create and use e-mail.

There is no one-size-fits-all method of organizational development or fundraising, either.  Every nonprofit organization has a unique mission and strategy for supporting that mission.

Whether you are a newly promoted manager, a business owner or a human resource professional, knowing the ins and outs of dealing with HR issues is critical to your success. Our Human Resource Essentials course is designed to provide an overview of specific human resource functions. Throughout this course, we will explore the road map of human resources through legal issues, recruiting and retaining the best employees to terminating poor performers.

The entrepreneurial spirit is alive and well world-wide.  This course is designed to provide both budding entrepreneurs and seasoned business owners the tools, knowledge and guidance needed to transform an idea from concept to cash.  In recent years, the United States has seen the highest rate of new business creation in over a decade, and many of these fledgling companies are being started by first-time entrepreneurs.  It takes more than drive and desire to achieve success; and with great ef

Our Lean Six Sigma for Government course outlines Lean Six Sigma principles that can be applied in the public sector to achieve a leaner more efficient organization. Topics covered include improving outcomes, lowering cost, streamlining operations, managing assets, and decreasing risks and losses. Students will learn techniques for maintaining an agile and innovative organization built for high performance despite lower budgets and varying market conditions.

In a professional setting, chances are all of us have been asked to manage projects, whether large or small in scope. Our Project Management Fundamentals course provides a solid basis for individuals who would like to understand the field of project management and the concepts used to successfully deliver projects. We cover the “big picture” by developing project objectives, analyzing appropriate timelines and organization and roles and responsibilities of participants and stakeholders.

Does speaking in public make you nervous? Fear of speaking in public is very common and could hinder advancement opportunities to one’s professional career. Rest assured that getting over the fear of public speaking is not a grueling process. In this course you will learn techniques that will help prepare and develop your public speaking skills.